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Medical Equipment
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Common Questions Answered
Is free shipping available?
Is free shipping available?
Yes, for orders exceeding £50 (ex VAT) within the UK mainland*, delivery is free. View our Shipping and Delivery page for more details.
Is the product, I'm looking for in stock and available?
Is the product, I'm looking for in stock and available?
You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock" or "Available on back-order".
What are your return policies?
What are your return policies?
Our returns policy grants you 30 days from the receipt of your item. View our Returns Information page for more details.
When will I receive my order?
When will I receive my order?
The estimated delivery time for each medical supply is outlined on the respective product page. If no specific delivery timeframe is indicated, rest assured that we strive to dispatch your order promptly - typically within 24 to 48 hours on business days.
Are you an authorised retailer?
Are you an authorised retailer?
We are authorised medical supplies suppliers for most brands available on our site.
Do you ship outside the United Kingdom?
Do you ship outside the United Kingdom?
Regrettably, we are currently unable to ship items outside of the UK.
Can you source products, not available on your website?
Can you source products, not available on your website?
Of course! Please call +44 20 80583531 to buy medical supplies in the UK.
Can I redeem a coupon with you online?
Can I redeem a coupon with you online?
Yes. Coupons can be redeemed at checkout.Buy hospital supplies now only at Sterling Medical.
Can I track my order after it has been dispatched?
Can I track my order after it has been dispatched?
Yes, to receive real-time updates or tracking information, please contact our Customer Care Team at +44 020 8058 3531 or email us at contact@sterlingmedical.uk. We will provide you with the latest information regarding your order status.
What should I do if my order requires special delivery arrangements?
What should I do if my order requires special delivery arrangements?
For larger or heavier items being delivered to areas like Northern Ireland, the Scottish Highlands, or UK offshore islands, a courier supplement may be required. If applicable, our team will contact you to make the necessary arrangements.