Collection: Cancellation Policy
At Sterling Medical, we strive to provide quality medical supplies and equipment with efficient service. We understand that there may be instances where you need to cancel your order. Please review our cancellation policy below:
Order Cancellation
- Before Shipment: You can cancel your order for a full refund if it has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation.
- After Shipment: If your order has already been shipped, it cannot be cancelled. In this case, please refer to our Returns & Refunds Policy for instructions on how to return your item(s).
Non-Cancellable Items
Certain items may not be eligible for cancellation due to health and safety regulations. These include:
- Custom-made or special-order items
- Sterile or personal-use medical products (e.g., masks, gloves, etc.)
- Opened or used medical equipment
How to Request a Cancellation
To cancel an order, please reach out to our customer service team at [insert contact details] with your order number and reason for cancellation. Our team will confirm the status of your order and assist you with the next steps.
Refunds
Refunds for cancelled orders will be processed within 5-7 business days after confirmation, and the amount will be credited to your original payment method. Please note that refunds may take additional time depending on your financial institution.
Contact Us
If you have any questions regarding cancellations, please feel free to contact us at contact@sterlingmedical.uk. We’re here to assist you.
