Collection: Returns & Refunds
30-Day Hassle-Free Returns for Your Peace of Mind
Our returns policy grants you 30 days from the receipt of your item to notify our Customer Care Team if a return is necessary. Ensure the item is unused, in its original packaging, and ready for resale.
Initiate Returns with Ease
Contact us via email at contact@sterlingmedical.uk or call us at 020 8058 3531 before returning any item. We’ll provide you with an authorisation number and instructions for a smooth return process. Items lacking this number may experience delays in processing.
Unwanted or Unsuitable Products – Exchanges and Refunds
We want you to be satisfied with every purchase. If a product falls short of your expectations, feel free to return it for an exchange or refund. Obtain a returns authorization number from our Customer Care Team before sending the item back.
Contact Our Customer Care Team
Call: 020 8058 3531
Email: contact@sterlingmedical.uk
Returns of Unused Items within 30 Days
You may return any unused, non-perishable item within 30 days for a full refund. Postage costs for return are not refundable unless the return is due to our error or a faulty product.
Delivery Service Note
Delivery service costs are only refundable if the return results from our error or a faulty product.
Understanding the 30-Day Returns Period
The 30-day calculation includes all days (working or otherwise) from Monday to Sunday. The cooling-off period starts upon receiving the goods.
Faulty or Damaged Products
Within 30 Days
Notify us within 30 days of receiving a faulty or damaged item for a replacement or full refund.
Outside 30 Days
Faulty items within 12 months may be exchanged if a like-for-like product is available. Misuse or user damage is not eligible for exchange or refund.
Duplicate or Incorrect Items
Contact us immediately if you receive a duplicate or incorrect item due to our error for arrangements
How to Return Your Item(s)
Follow these steps for a seamless return process:
Contact our Customer Care Team for return details.
Pack the item securely with a note containing the necessary details.
Post the item to the provided address using a tracked service.
Retain proof of posting.
Await your refund or exchange.
Items Excluded from Our Returns Policy
Certain items are non-returnable and non-refundable due to hygiene, perishability, or expiry date.
Testing Faulty Items
We test every return; if found non-faulty, postage costs will be your responsibility.
Strict 30-Day Returns Policy
Returns are accepted within 30 days from receiving the product, strictly enforced. Refer to our terms and conditions for comprehensive information.
