Collection: Frequently Asked Questions

Have A Question?

Common Questions Answered

Is free shipping available?

Yes, for orders exceeding £50 (ex VAT) within the UK mainland*, delivery is free. View our Shipping and Delivery page for more details.

Is the product, I'm looking for in stock and available?

You will be able to tell on the product page whether or not a product is in stock and available, as the availability of the product will be listed as the number of products in inventory, "Out of stock" or "Available on back-order".

What are your return policies?

Our returns policy grants you 30 days from the receipt of your item. View our Returns Information page for more details.

When will I receive my order?

The estimated delivery time for each medical supply is outlined on the respective product page. If no specific delivery timeframe is indicated, rest assured that we strive to dispatch your order promptly - typically within 24 to 48 hours on business days.

Are you an authorised retailer?

We are authorised retailers for most brands available on our site.

Do you ship outside the United Kingdom?

Regrettably, we are currently unable to ship items outside of the UK.

Can you source products, not available on your website?

Of course! Please call +44 20 80583531 for a quote.

Can I redeem a coupon with you online?

Yes. Coupons can be redeemed at checkout.